As soon as the DHL label is printed, you will receive a tracking number and you will be able to follow the delivery

Normally it takes 24-48 hours for the delivery. An order received before 09.00 AM will be shipped the same day and delivered the day after.

The freight cost and VAT charges will be calculated and added when checking out of the order, if you are resident in the EU.

• For customer within the EU, no additional costs will occur after check out and payment, since VAT and freight charges are included in the final invoice.
  
• For companies within the EU, freight is included, but no VAT will be charged.

• For customers outside the EU : Freight is included but no VAT will be added upon checkout, since VAT duties will be charged by your local authorities upon entering your country

We do deliver all over the EU, Swizerland, and Norway. For any other destinations in Middle East, Africa, please do not hesitate to contact us.

Yes you are able to register a different delivery address

We would like to inform you that an additional fee of 30€ excluding taxes will be charged due to additional costs imposed by our DHL carrier.

If you return an item purchased from us in the same condition received within 14 days of receipt of that item, then you are entitled to a full refund. Your refund will be issued using your original payment method. Return shipping charges have to be organized and paid by you.

Please contact us

Our address is :
Wannanote SAS
ZAE la fossette
5 rue Philippe Lebon
14440 Douvres la Délivrande
France

As you will be paying for the return cost, you can use the courier company of your choice, but we recommend that you use one, which provides you with a tracking number. As the parcel remains your responsibility until it arrives back to us, make sure that you get proof of postage in case you need to later inquire about your return.

If you return a product from Norway or Swizerland, make sure you indicate « returned product » for the customs.

All items are inspected on return. In order to receive a full refund, all items must be returned to us unworn/unused and in the same condition you received them. This includes the original packaging.

As soon as the control is OK, we will proceed with the full refund.

We do a full refund on what you paid on our website. We cannot refund any VAT or duties you would have paid in your country.

Please send us a mail

Please send us a mail

Please send us urgently a mail

After checking your product, we will issue the refund.

Your VAT number is checked on the EU database. If it is not correctly written, the system will refuse it (make sure not to forget country code, space, points, etc.) It can happen that you have a VAT number but your administration does not allow you to claim the VAT. In this case, the EU database will not validate your VAT number.

We invite you to check your VAT number on :
Vies on-the-Web – European Commission (europa.eu)

include a 2 year warranty

Yes of course, we invite you to contact us per mail to info@coolpo.eu And per phone to+337 49 05 75 14.

You always can preorder if the preorder button is on. In this case, your order will be treated as a priority as soon as we receive our new delivery from the origin.